PCOE Support

SAP SUPPORT SERVICES

Your SAP Journey, Perfected. As an SAP Gold Partner, we lead businesses from implementation to innovation.

SAP Support
Our Value

Why Choose Us

Multi-Domain Expertise

Our certified team covers SAP solutions, cloud infrastructure, cybersecurity, and network infrastructure. We provide holistic support across your entire technology stack.

24/7 Customer-Centric Approach

We are committed to providing you with the highest level of service and support around the clock. Our support team is always available to address your needs, ensuring minimal downtime and maximum productivity.

Pan-African Presence

With offices across Zimbabwe, South Africa, Botswana, Kenya, Mozambique, Malawi, and Zambia, we provide localized support with global standards, understanding regional requirements.

Our Expertise

Support Areas

SAP Support (PCOE)

As an SAP PCoE Partner, we provide comprehensive SAP support including:

  • SAP Solution Manager incident management
  • S/4HANA support and optimization
  • Basis administration
  • System monitoring and maintenance
  • Custom development support
Contact SAP Support →

Cloud Support

Expert cloud infrastructure management and optimization:

  • AWS, Azure, and GCP support
  • Cloud migration assistance
  • Performance monitoring
  • Cost optimization
  • Backup and disaster recovery
Contact Cloud Support →

Infrastructure Support

Complete infrastructure management and support:

  • Server and network management
  • Virtualization (VMware, Hyper-V)
  • Storage solutions
  • Hardware maintenance
  • Infrastructure monitoring
Contact Infrastructure Support →

Cybersecurity Support

Advanced security monitoring and incident response:

  • 24/7 security monitoring
  • Threat detection and response
  • Security assessments
  • Compliance management
  • Incident investigation
Contact Security Support →

General Support

General inquiries and non-technical assistance:

  • Account inquiries
  • Billing questions
  • Service information
  • Documentation requests
  • Training coordination
Contact General Support →

Emergency Support

24/7 emergency response for critical issues:

  • System outages
  • Security breaches
  • Data recovery
  • Critical system failures
  • Immediate response guaranteed

Hotline: +263 (0) 24 288 3884

Contact Methods

How to Get Support

Support Portal

Access our online support portal to submit tickets, track incidents, and view your support history.

Access Portal

Call Support Hotline

Speak directly with our support team. Available 24/7 for emergency issues.

Hotline: +263 (0) 24 288 3884

Business hours: Mon-Fri, 8am-6pm CAT

Email Support

Send detailed queries with attachments for non-urgent issues.

General: support@tanodigitalgroup.com

SAP: pcoe@tanodigitalgroup.com

Submit Request

Support Inquiry Form

1. Contact Information

2. Request Details

3. Context

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NCR
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Stemo
Teradata
Thales
Tufin
Veeam
VMware
Xerox
Oracle
Altron
AWS
Checkpoint
Cisco
Dell EMC
Fortinet
Genesys
Hosi
HP
IBM
Lenovo
Linx-AS
Microsoft
NCR
Sophos
Splunk
Stemo
Teradata
Thales
Tufin
Veeam
VMware
Xerox